Return, Refund and Exchange Policy

Are you not completely satisfied with your purchase? Did you receive the wrong size or a defective item?

At StoffABD, your satisfaction is our top priority!

Hassle-Free Returns

• Refund: If eligible, you can return your item for a full refund within 7 working days.
• Fast Processing: Refunds are processed quickly and returned to your original payment method (Card, Bkash, or Nagad).

NOTE: YOU RECEIVED THE WRONG SIZE AND A PRODUCTION-DEFECTIVE ITEM DUE TO ANY MISTAKE OR ERROR ON THE PART OF STOFFA. ONLY THEN WILL THE REFUND POLICY APPLY. IN THIS CASE, PRODUCTS DAMAGED BY THIRD PARTIES ARE NOT COVERED UNDER THIS REFUND.

For more details, please review our complete Return & Refund Policy.

Exchange Policy

We strive to deliver high-quality products, but we understand that exchanges may be necessary.

Eligibility for Exchanges:

Wrong Size: If the item doesn’t fit, no worries—you can request an exchange.

Defective Item: If an item has a defect, we will replace it free of charge.

How to Request an Exchange:

Notify Us: Contact our customer support team within 24 hours of delivery.

Return the Item: Ensure the item is in its original condition with tags and packaging intact.

Delivery Charges for Exchange:

Customers are responsible for the exchange delivery fee. If they have a problem due to incorrect information and we have sent the wrong size or manufacturing defected product.